Shipping policy
Thank you for choosing BebeNest. We are committed to providing a simple, transparent, and reliable shopping experience for you and your little one. This Shipping Policy explains how we process, ship, and deliver orders placed through BebeNest.store.
1. Shipping Locations
BebeNest currently ships orders to customers within the United States.
We may expand our shipping destinations in the future. If additional destinations become available, the applicable shipping options will be displayed at checkout.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are generally not processed or shipped on weekends or U.S. federal holidays.
During periods of high order volume, promotions, or holidays, processing may take slightly longer. We appreciate your patience and understanding.
3. Shipping Time
After your order has been processed, our estimated delivery time is:
Standard Shipping: 7–12 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.
Please allow both the processing time and shipping time when estimating your order's arrival.
4. Shipping Costs
Shipping costs, when applicable, are displayed at checkout before you complete your purchase.
BebeNest may occasionally offer free shipping promotions or other shipping discounts. Any applicable shipping promotion will be clearly displayed on our website or at checkout.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow 24–72 hours for tracking information to become active after the shipping confirmation has been sent.
You can use the tracking number provided to monitor your package's shipping progress.
6. Delayed Orders
If your package appears to be delayed, please first review the tracking information provided by the shipping carrier.
Shipping delays may occur because of:
- Carrier delays
- Severe weather
- Holidays
- Transportation disruptions
- High shipping volumes
- Incorrect or incomplete address information
- Other circumstances outside our reasonable control
If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact us at:
We will review the available shipping information and work with the shipping carrier when appropriate to help resolve the issue.
7. Lost Packages
If your package appears to be lost in transit, please contact us at support@bebenest.store with your order number and tracking information.
We will review the shipment status and, where appropriate, work with the shipping carrier to investigate the issue.
BebeNest cannot guarantee delivery dates because carrier delays and other unforeseen circumstances may occur.
8. Incorrect or Incomplete Shipping Address
Please carefully review your shipping information before completing your order.
If you provide an incorrect or incomplete shipping address, contact us as soon as possible at:
If your order has not yet been shipped, we will do our best to update the shipping information.
Once an order has been shipped, we may be unable to change the delivery address. If a package is returned because of an incorrect or incomplete address, additional shipping costs may apply if reshipment is requested.
9. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Photos of the damaged package
- Photos of the damaged product
- A brief description of the damage
We will review the information provided and determine the appropriate solution in accordance with our Refund Policy.
10. Missing Items or Incorrect Orders
If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery at:
Please include your order number and, where applicable, photos of the items received so we can investigate the issue and assist you.
11. Multiple Items in One Order
If your order contains multiple products, your items may occasionally be shipped separately.
This may occur because products can be fulfilled from different warehouses or shipping locations.
If this happens, you may receive:
- Separate packages
- Separate tracking numbers
- Packages arriving at different times
Receiving multiple packages does not necessarily mean that an item is missing from your order.
12. Delivery Issues
Once tracking information confirms that a package has been delivered, please check around your delivery location and with household members or other authorized recipients.
If you cannot locate a package marked as delivered, please contact us at support@bebenest.store so we can review the available shipping information and help determine the next appropriate step.
BebeNest cannot guarantee replacement or reimbursement for packages confirmed as delivered, but we will review reported delivery issues and provide assistance where applicable.
13. Circumstances Beyond Our Control
BebeNest is not responsible for shipping delays caused by circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier delays
- Holidays
- Transportation disruptions
- Incorrect or incomplete shipping addresses
- Lost or stolen packages after confirmed delivery
- Unexpected shipping interruptions
- Other events outside our reasonable control
We will make reasonable efforts to assist customers when shipping problems occur.
14. Changes to Shipping Information
Shipping times, costs, carriers, and available shipping methods may change from time to time.
Any applicable shipping options and charges will be displayed at checkout before you complete your purchase.
Changes to this Shipping Policy will be posted on this page when applicable.
15. Contact Us
If you have questions about your order or our Shipping Policy, please contact us:
BebeNest
Email: support@bebenest.store
Website: https://bebenest.store
Address:
7231 Hazel Ave
Upper Darby, PA 19082
United States
When contacting us about an order, please include your order number whenever possible.
We are happy to help and will do our best to assist you with your shipping-related questions.
Thank you for shopping with BebeNest! ❤️